Returns & Exchanges

At Neuros, we want you to feel confident in your style, which is why we offer a seamless 30-day return policy for all unworn apparel. If your purchase doesn't perfectly fit your aesthetic, we are here to help you find the right exchange or process a full refund.

Return Process

• 1.
  Initiate the Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all Neuros tags attached to ensure the return meets our quality standards.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.